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Rental Screening Simplified

Realtor® info

We've made a great video just for Agents. Kick back, relax, and
enjoy the show!


Welcome to Rental Screening Simplified!

Need assistance? Have questions? Click on the "Contact Us" link at the top of the page.




For Realtors®, SoftScreen is a snap!
A cost-free, legally compliant, absolutely effortless snap!

  1. Click Here to register, and create your FREE Agent Account
  2. Click on "Create a listing" to enter the rental property's address

Tenants can now share their complete package of robust screening Reports with you and even with your client, the Property Owner.
That's it! Rental Screening Simplified

SoftScreen is a powerful platform with features that make rental screening manageable and easy.

Please scroll down for all the details...




There's No Paperwork, No Contracts, No Credentialing!

SoftScreen is Available for EVERY Realtor®, at EVERY Brokerage Firm and for EVERY Single Rental Property in the United States!


every.single.one!



SoftScreen lets ANY Tenant order and receive their own Reports, and then at the same time, share complete and total access to their Reports with ANY Listing Agent, and ANY Property Owner for ANY Property available for rent or lease.

Think of it as receiving an email that's also been cc'd to others!
It's the very same information, sent to multiple recipients at the same time!

Anytime a Tenant orders and shares their reports with you, we let you know with email notification.
Just log in to view the complete set of Reports - Credit, Criminal and Eviction, along with the Tenant's Rental Application.
SoftScreen also provides Tenants with the freedom to share their Reports over and over again, with other recipients, as many times as needed, up to 150 shares in a 30-day time frame AT NO ADDITIONAL COST.



We know there are a lot of questions!
SoftScreen has answers...


For Professional Real Estate Agents, the prospect of conducting a rental transaction can be daunting. Much of the concern stems from issues that swirl around the proper distribution and handling of the Tenant's consumer reports. Credit, criminal, even eviction reports.


  • Who orders the reports?
  • Who receives them?
  • Can they be shared between agents?
  • Can the Landlord have a copy?
  • How do I make sure the Tenant's information is safe?


These are all excellent questions to ask. Unfortunately, there are often too few answers. And mistakes, if made, can be very problematic, to say the least. But don't worry, SoftScreen will make everything totally simple and safe! We handle it all, seamlessly providing legal compliance, and making sure EVERYONE is covered and EVERYTHING is done the correct way.


  • With SoftScreen, Tenants order their own reports
  • Reports are delivered directly to Tenants, Agents and Property Owners
    Worries about not being able to share reports are a thing of the past!
  • SoftScreen does the job for everyone. Safely, legally, and always making sure the Tenant's information is protected, being provided only to those who have a permissible purpose to receive it.

Tenants always know who they are sharing their reports with, and agents no longer have to worry about any of the heavy lifting typically associated with rental transactions!




It all starts with an address!
Because Rental Screening requires a Rental Property.

Someone representing the property, either the Listing Agent or the Property Owner, starts by entering the Rental Property's address... Simple! (With SoftScreen, even a Tenant's agent can enter the address!)


Listing Agents - Let's Get Started

(If you're not the Listing Agent, No Problem... keep reading! We've got you covered)

  1. Click Here to register, and Let's Get Started You can create your SoftScreen AGENT Account
  2. Then, click on the "Create a Listing" Button in your Dashboard to easily enter your Rental Listing's Street Address. That's all that's needed!



...and while you're there, you have the option to add the Property Owner to the Report Distribution Chain for the safe, legally compliant sharing of Reports directly with your Listing Client.

Doing this allows the Property Owner to view the Tenant's Reports. Don't add them and they can't!
We highly suggest you include your client so you can both be on the same page with legally compliant Rental Screening!
Unless they really don't want to view the Tenant's Reports! In which case they can just ignore it
(yeah, relationships are hard!)


That's it!
Now sit back, relax, and screen tenants like a boss!


Now any Tenant can share their reports in one of several ways...


  • Tenants can log in and proactively locate your listing by its address, sharing Reports directly with YOU and the Property Owner.

  • OR... The Tenant's Showing Agent can join in. A Tenant's Agent can also locate the listing by its address and invite their Tenant to provide Reports directly to YOU and the Property Owner.

  • OR... Listing Agents (or even the Property Owner) can choose to send an invitation directly to the Tenant right from their SoftScreen dashboard.


Reports just show up. Automatically. Anytime a Tenant provides them!

We'll let you know immediately! We always send you an email the moment they do!




For the Tenant's Showing Agent - get the ball rolling

SoftScreen is GREAT for YOUR Tenant clients!
  • Tenants receive their own Reports
  • Our Reports are a Soft Hit that won't impact their score
  • Reports can be shared and then re-shared again and again at ZERO additional cost, making multiple rental applications a snap!
  • SoftScreen also includes the Tenant's Rental Application, eliminating the need for paperwork
  • SoftScreen is, hands down, the BEST possible option for Tenants when rental Screening is needed!

  1. Click Here to register, and Let's Get Started Or, on the Register Icon located at the top of this page to create your SoftScreen AGENT Account
  2. Use the "Invite Tenants to Provide Reports - Showing Agent" Button in your Dashboard to send an email invitation to your client. This will let them order and receive their own Reports and share their Reports directly with the Listing Agent or Property Manager and the Property Owner.
  3. That's it!
    (Unless you cannot locate the property by its address...)


WHAT TO DO WHEN THE PROPERTY'S ADDRESS CANNOT BE LOCATED...

So, what happens when a particular rental property address is not yet listed within SoftScreen, and you have a Tenant client who wants to provide their reports?

No problem here, just an awesome solution...

Simply enter the address to invite the Listing Agent, a Property Manager, or even the Property Owner to "claim" the address as their listing. Addresses entered by a Tenant's Showing Agent will be "Provisional" until claimed by the Listing Agent or Property Owner. Once claimed, SoftScreen lets you know! And, SoftScreen will also let your Tenant know that the address is now available fort heir screening!


This is easy to do!

SoftScreen will guide you through the process, which works as follows:

Log into your SoftScreen dashboard and use the "Create a listing" button. You can do this as a Showing Agent.

Enter the property's address along with the Listing Agent's or Property Owner's email
(
and even your Tenant's email too! Don't worry, we protect Agency and won't disclose the Tenant's identity until Reports are sent)

This creates a "Provisional" property that can now be "claimed" by the Listing Agent or Property Owner.

That's it! We told you this was going to be easy!


WHY A PROVISIONAL PROPERTY?

A Tenant's SHowing Agent can't create someone else's listing! That would be too easy, right? This is because a Tenant's Showing Agent does not legally represent the property or the Property Owner. Only the Property Owner or their fiduciary i.e. Listing Agent/Property Manager may create the listing.


SO, Now What Happens?

  • The Listing Agent receives and accepts your invitation to "claim" their listing's property address
  • You are notified that the address is no longer provisional and available for your Tenant's screening.
  • If you included your Tenant's email at the time you entered the provisional address, SoftScreen will now notify your client, the Tenant, that the address is available to provide reports.
  • The Tenant accepts your invitation, logs in and provides reports.
  • Reports are sent to the Listing Agent and/or the Property Owner. Tenants also receive their own copies!
  • If needed, the Tenant can provide their Report to you.*
  • As the Showing Agent, YOU are also notified by email as each step of the process unfolds.
  • If Reports are again needed for additional rental property applications, Tenants can easily re-use and re-share their Reports at no additional cost, up to 150 times over 30 days.
  • As a reminder, SoftScreen reports are a soft hit that will NOT impact your client's credit score, no matter how many times they re-use or re-share their reports!
  • *Showing Agents, Please note that while it is legally permissible for a Tenant to provide, disclose or discuss their own consumer reports and the information they contain with you, it is NOT advisable for you to take possession of a Tenant's consumer report(s). (Please see FCRA and legal compliance information below)




Why we require the property's address...

For Rental Screening, there first needs to be a rental property. Sensible? We think so. (And it’s also the law!) That's why, with SoftScreen, everything begins when you Create a listing by entering the rental property's address.

This needs to be done by either the Property Owner, the Real Estate Listing Professional or a Property Manager.
Someone who legally represents the property!



It's Nice to Share - Adding the Property Owner to the report distribution chain eliminates concerns about not being able to share reports!

Full disclosure; By law, the Tenant must be informed, up-front, about who will be viewing their consumer data. Tenants must be given the opportunity to know and agree with who gets to see their private information! You simply include the Property Owner's email when creating your listing to achieve this. SoftScreen invites the Property Owner to the Rental Screening process. Once they accept the invitation, copies of the Tenant's reports will now go to you AND them. The Tenant is made aware of this before providing Reports. We handle the safe and legal distribution of Reports to all disclosed parties!



Can you add the Property Owner after the fact?

Yup. You sure can. You can add a Property Owner to the Report Distribution Chain at any time. But Property Owners will only be able to receive Reports for Tenants which are provided AFTER they're having been invited.

Tenants are only made aware of the Property Owner receiving reports ONCE they have been added to the property. This means you need to invite the Property Owner! That's why it is always best to add the Property Owner right from the start when you are first entering the property's address.


What if the Property Owner doesn't want to see the reports?

No problem! Just skip this step! (But please keep in mind the above information)



Would you like to avoid receiving the report and send it
only to the Property Owner?

We can do that too! SoftScreen gives you the option of having reports go only to the Property Owner. You can enter the property's address on behalf of your client OR you can ask them to set up the property themselves.




"You've been invited"
Using invitations to communicate with one another.

Send invitations and receive timely updates as they're accepted and acted upon!

#1 - The Property Owner can send the Listing Agent an Invitation (to view reports)

Sometimes a Listing Clients bring their "A" Game!

Once in awhile the Property Owner may actually enter the rental property's address before you get the chance. That's great if they do! And then they will most likely invite you, their Listing Agent, to join the report distribution chain.

When receiving an email invitation, simply click the link in the email. This will give you an opportunity to create your SoftScreen Agent account. Unless you already have an account. If you do... great! In that case, you can simply log in right from the link in the email invite! Once logged in, accept their invitation. Now, whenever reports are provided by a Tenant, both you AND your client the Property Owner will be able to view them.


#2 - The Tenant's Showing Agent can invite the Listing Agent (to claim the address)

As explained earlier, Showing Agents can start the process on behalf of their client, The Tenant, by inviting BOTH the Listing Agent to claim their listing's address within SoftScreen and to the Tenant to provide reports once the Listing Agent has claimed the address. When receiving an email invitation, simply click the link in the email. This will give you an opportunity to create your SoftScreen Agent account. Unless you already have an account. If you do... great! In that case, you can simply log in right from the link in the email invite! Once logged in, accept their invitation and the address is automatically entered for you!


#3 - The Listing Agent, a Property Manager, a Showing Agent OR the Property Owner can invite a tenant (to provide their reports)

Find someone you think will be a great Tenant? Now you can send them an email invitation to provide their reports. Safely and efficiently! Simply use the "Invite Tenants to provide reports" button in your SoftScreen dashboard!

Showing Agents can also invite a Tenant. If the property is already listed within SoftScreen, just locate the property by its address and invite the Tenant to provide Reports.
If the property is not yet listed within SoftSCreen, inviting the Tenant can be done at the same time you also invite the Listing Agent, Property Manager or Property Owner (for Non-MLS rentals) to "claim" the address. Once this is done, the Tenant is automatically notified.


How to View the Tenant's Reports

Just log in to your SoftScreen dashboard and click on your "View available reports" button. Reports for every Tenant who has applied for every one of your rental property listings will be visible. Everything in one organized place.

You're Welcome!


Letter of Adverse Action - Denial of Tenancy

What happens if a Tenant isn't suitable based on something in their consumer reports? The FCRA requires a letter of adverse action be sent to the applicant. We've got this! With a simple click of the mouse, SoftScreen handles this for you! We will notify the Tenant with the appropriate letter that meets your obligation under the FCRA.




And finally, a very important note to Real Estate Professionals about the FCRA and legal compliance (the serious stuff)



SoftScreen delivers a much sought after solution to the challenges faced when taking part in rental transactions that require a Tenant's consumer report(s).

SoftScreen's goal is to seamlessly provide legal compliance on behalf of all involved.

By delivering a report(s) only to those who have a legally permissible purpose for receiving them, SoftScreen protects the Tenant by making certain their consumer data is shared appropriately, and limited to only those with a legally permissible use for receiving it.

In this way, all parties are protected; The real estate professional, the Property Owner and most importantly, the Tenant, who's confidential consumer data is at the heart of it all.

With this in mind, please consider the following:


In accordance with the Fair Credit Reporting Act and its Amendments, the federal law(s) that governs the accuracy, completeness, privacy, and distribution of consumer data, a Tenant’s Consumer Report, be it Credit, Criminal and/or Eviction, may ONLY be used in accordance with a Permissible Purpose.

For Real Estate Professionals, the Permissible Purpose for using the Tenant’s consumer report(s) is Tenant Screening, also referred to as Rental Screening.

The ONLY recipient of the report(s) SoftScreen provides can and should be the LISTING AGENT, Property Manager and/or the Property Owner along with the Tenant.

The LISTING AGENT, Property Manager and/or the Property Owner are the End User Recipients, the one(s) who will use the report(s) for the legally permissible purpose and intended use - a decision on the tenancy.

A Tenant’s Showing Agent CANNOT utilize the report(s) to make a decision on tenancy, thus, in accordance with the FCRA, has no valid need or right to receive the report(s) from SoftScreen

As such, a Tenant’s Showing Agent SHOULD NOT be the recipient of the report(s)

A Tenant’s Showing Agent CANNOT receive the report(s) directly from SoftScreen

A Tenant's Showing Agent CANNOT receive the report(s) directly from SoftScreen and then re-distribute the report(s) to any other recipient.

For a Tenant's Showing Agent, receiving the report(s) directly from SoftScreen, (i.e. falsely posing as the End User Listing Agent) and then dispensing the report(s) to another recipient, (cooperating agent or broker, landlord or any other) the Showing Agent would, by virtue of their actions, be falsely acting as, and holding themselves out as, the End User AND as a Consumer Reporting Agency. In the eyes of federal law, this is considered obtaining consumer information under false pretenses.

NOTICE: THE FCRA PROVIDES THAT ANY PERSON WHO KNOWINGLY AND WILLFULLY OBTAINS INFORMATION ON A CONSUMER FROM A CONSUMER REPORTING AGENCY UNDER FALSE PRETENSES SHALL BE FINED UNDER TITLE 18 OF THE UNITED STATES CODE OR IMPRISONED NOT MORE THAN TWO YEARS, OR BOTH.

Thank You!





SoftScreen - Rental Screening Simplified