Payment concerns?
No Worries! We're here to help! We're on top of things and will do our best to get everything squared away.
First, thank you for using SoftScreen®!
If you've already attempted payment, and we have been unable to process your transaction…
No worries, you will not be charged.
Any pending payment entries that may possibly appear on your card are temporary and will be deleted automatically. Typically within 24-48 hours.
Your bank may have approved the transaction
but our payment system did not receive the necessary electronic permissions to process funds.To try again, sign in to your account and click “Return to payment”
The following are a few tips and possible reasons why a payment might be unsuccessful:
iPhone and iPad users please note:
The most common payment challenge involves an Apple technical issue:
We are aware of payment processing issues with some Apple devices; Some, not all, iPhones and iPads will not complete payment processing (this does not include Macs, iMacs, MacBooks). If you were or are using an iPhone or an iPad when attempting payment, this may be the cause. Please try again on a different device... any computer, laptop, or non-Apple phone or tablet.
Please Remember to Always Enter Your Card's Billing Address When On The Payment Screen.
ALL Credit and Debit Cards Require the Billing Address!
When on the payment screen, ALWAYS use the billing address associated with your card. This is the same address your card's issuing bank has on file. This includes house number and zip code. These must be accurate. Do not include apartment, suite, or unit numbers. Spell out numerical street addresses (e.g., 10 Sixty Fifth Ave). For P.O. Boxes, enter the box number only. Do not use gift cards, or prepaid cards. Do not use cards issued outside the U.S. All cards require a U.S. billing address.Incorrect CVV:
Make sure the 3 digit security code on the back of the card is entered correctly. For American Express cards, this is the four digits on the front of your card.
VPN:
If you have a Virtual Private Network (VPN) installed on your device it may interfere with payment processing. You can try temporarily turning it off.
Insufficient Funds:
If your bank declined the transaction due to insufficient funds, please try a different payment card.
PLEASE NOTE:
If you have been contacted about providing payment, this means your previous attempt was unsuccessful.Please do not create a new account.
Simply try your payment again following the suggestions above. If the problem persists, please let us know! Contact us here →