Simplify your rental search!
Get answers to our most asked questions.
SoftScreen is Rental Screening simplified!
An easy-to-use, secure platform. Renters get “Unlimited Everything” to apply for as many rentals as needed! Safely share TransUnion® rental screening reports, rental applications, and other necessary documents with landlords and real estate professionals. We simplify the rental process for everyone involved. It’s everything needed, but the lease! And we back it all up with epic client care and support.
Pay once, get 30 Days of unlimited everything…
Endless rental applications and Soft Pull TransUnion credit reports + score, background, and eviction reports as often as needed.
Soft Pull reports will NOT hurt credit or lower scores!
Secure sharing: Easily and safely share your information with landlords and agents.
Document uploads: Share additional documents like proof of income and employment, references, and financials.
Responsive, US-based customer support
Get started. Create your secure renter account right here →
You’ll need your mobile phone and access to your email.
Generate your TransUnion® reports and rental application.
In just minutes, verify your ID, get the first of an unlimited number of fillable rental applications, and soft-pull TransUnion® reports. Upload any necesarry documents and share it all with the agents and landlords of your choice.
Wash, Rinse, Repeat!
Pay once and continue applying to rent as many properties as desired.
It’s just that simple!
Get answers to the questions we’re asked most often.
We’ve compiled a list of questions below. If you need additional support, you can always reach us by clicking here →
Getting Started
The Big Picture - What is SoftScreen®? How does it work? What do you get? What is the cost?
What to expect. The renter experience
How to get started. On your own or by invitation from an awesome agent or landlord
Invitations
Do I need an invitation/link to get started? Is an invitation ever necessary?
ID Verification
Verifying Identity to use SoftScreen®; how is it done? Troubleshooting
TransUnion® Reports, Social Security, and ITIN Numbers
Who provides the consumer’s reports and the data they contain?
What information appears on the reports TransUnion® provides?
Will using SoftScreen® hurt my credit or lower my score?
Will I receive copies of my TransUnion® reports?
What happens if there is an error or misinformation on my TransUnion® reports
What happens if I do not have any credit or a credit score?
Is a Social Security number necessary to use SoftScreen®?
What is an ITIN, and can it be provided when using SoftScreen®?
Does my Social Security number appear on my reports?
What is a security freeze, and will it prevent the use of SoftScreen®?
Applying for Rent, Rental Applications, Sharing | Accessing Info
Is a property address necessary to use SoftScreen®?
How often can I share my info, and for how long
How can I share my information with my own representing agent?
Once shared, can I choose to un-share my information?
Do I need to complete my rental application?
I cannot find my rental application!
How can a rental application be edited or updated after submission?
How do I apply with or as a co-applicant, co-signor, or a guarantor
Can I share my account with another person, tenant/applicant, co-signer, or guarantor?
How can I tell if my information has been successfully shared with my intended recipient?
Document Upload and Rental Applications
The landlord is requesting certain documents. How are these uploaded?
What information is provided on the Best-In-Class Rental Application?
Printing and Downloading
How to print and download reports and rental application
Refunds, Payment, Contacting Us
About payment - methods and troubleshooting
How can we be reached for support?
Something else? Get in touch! You can reach us right here! We’re happy to help.