What is our Refund Policy?

We want renters using our service to be aware of our no-refund policy!

We stand behind our product and back you with epic customer service, but cannot issue a refund under any circumstance. All transactions are final.

Why we cannot issue refunds:

  • Once you've verified your ID with TransUnion®, your TransUnion® consumer reports are generated instantly.

  • Upon payment, you instantly and immediately receive the products and services you’ve paid for *

  • This includes 30 days of unlimited everything!

  • Your rental application, document upload folder, and income verification portal are immediately created and accessible.

  • TransUnion® will instantly review reports for accuracy.

  • They are securely provided to you and to anyone you have chosen to share them with.

  • We cannot unwind this service once it has been performed.

  • We cannot take back information once it has been released.

  • Please note: SoftScreen is NOT a subscription service. No ongoing charges will be experienced.

This means a refund is not possible even if…

• You’ve changed your mind

• The landlord denies your application

• The property is no longer available for rent

• You have poor credit, a low credit score or no credit score

• You have negative information on your TransUnion® criminal or eviction reports

• There is incorrect information or missing information on your TransUnion® reports
(You can contact TransUnion® to correct any and all inaccuracies and regenerate new reports at no charge)

In an effort to be as transparent as possible, this information will be presented again for your review and consideration immediately before you provide payment.

We thank you for your understanding!

*Rental application, document upload and income verification are always available immediately. A small percentage of reports may require additional lead time for release IF there are potential criminal or eviction history records associated with your TransUnion file. Should this be the case, TransUnion will require additional time to review and correct any erroneous information prior to release.