For agents and property managers, multiple ways to easily help renters and landlords.
We’ve compiled the following information for real estate professionals. Feel free to review our answers to the most frequently asked questions.
The Basics
The Big Picture - What is SoftScreen®? How does it work? What do you get? What is the cost?
Compare. Features and Benefits. SoftScreen vs. Others
Quick Tips
Agents - HOW TO GET REPORTS ASAP
Invitations
About Invitations. Who to invite? Why Invite?
Addresses
Is a property address necessary to use SoftScreen®?
Is an address needed to receive TransUnion® reports?
Must an address be in the MLS to use SoftScreen®?
How can an address be entered in SoftScreen®? Manual entry -OR- MLS automation.
I’ve entered my listing in my MLS but do not see the address in SoftScreen. Why?
Receiving and Accessing Renter Submissions
I represent the landlord - I have not received the applicant’s information. Why?
I represent the tenant - How can I access my client’s information?
I represent the tenant - How can I be named as their agent on the rental application?
I have not received the applicant’s rental application or documents. Why?
Reports and Rental Application
How to print and download reports and rental application
What information is provided on the Best-In-Class Rental Application?
Who provides the consumer’s reports and the data they contain?
What information appears on the reports TransUnion® provides?
Social Security Number. ITIN. Security Freeze
Is a Social Security number necessary to use SoftScreen®?
What is an ITIN, and can it be provided when using SoftScreen®?
What is a security freeze, and will it prevent the use of SoftScreen®?
Payments. Refunds. Contacting Us
About payment - methods and troubleshooting
How can we be reached for support?
Additional Info
To view answers to the questions Renters ask most often,