Everyone Likes Easy!
We’ve made it simple and safe for agents on both sides of the rental transaction.
Enter the rental address → applicants choose the address → applications/reports are delivered.
For Listing Agents Representing Landlords
Enter your rental’s address. That’s it! (We also offer MLS linked auto entry in certain markets)
Applicants choose the address (or you can send them an application link. So can the renter’s agent).
SoftScreen provides you with certified, up to the minute TransUnion reports:
FULL Credit Report, Credit Score, National Criminal Background and Nationwide Evictions Reports.Our Best-In-Class rental application, and any requested documents, like pay stubs and photo I.D.
We can also include third party, independent income verification and banking financials at no additional cost, if desired.
Agents can safely, securely, and easily share renter information with landlords.
We provide the renter’s complete package for thorough screening.
For Agents Working with Renters - We make it easy to support your clients!
Renters can apply for rent AND at the same time, share their screening package with you.
Secure. instant! Clients submit their information to you, to the listing agent, and to the landlord.
You're kept in the loop, notified as soon as your client uses the link.
You’re automatically named on the rental application as their representing agent!
You can track the status of all links you send. right in your SoftScreen® account.
Answers to the questions we are most often asked…
The Basics
The Big Picture - What do you get? What is the cost?
Compare. Features and Benefits. SoftScreen vs. Others
Quick Tips
Invitations
About Invitations. Who to invite? Why Invite?
Addresses
Is a property address necessary to use SoftScreen®?
Is an address needed to receive TransUnion® reports?
Must an address be in the MLS to use SoftScreen®?
How can an address be entered in SoftScreen®? Manual entry -OR- MLS automation.
I’ve entered my listing in my MLS but do not see the address in SoftScreen. Why?
Receiving and Accessing Renter Submissions
I represent the landlord - I have not received the applicant’s information. Why?
I represent the tenant - How can I access my client’s information?
I represent the tenant - How can I be named as their agent on the rental application?
I have not received the applicant’s rental application or documents. Why?
Reports and Rental Application
How to print and download reports and rental application
What information is provided on the Best-In-Class Rental Application?
Who provides the consumer’s reports and the data they contain?
What information appears on the reports TransUnion® provides?
Social Security Number. ITIN. Security Freeze
Is a Social Security number necessary to use SoftScreen®?
What is an ITIN, and can it be provided when using SoftScreen®?
What is a security freeze, and will it prevent the use of SoftScreen®?
Payments. Refunds. Contacting Us
About payment - methods and troubleshooting
How can we be reached for support?
Additional Info
To view answers to the questions renters ask most often, visit our renter knowledge base →